Creating Internal Service Level Agreements (SLAs)

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Creating Internal

Service Level Agreements (SLAs)

18-hour Course Brochure

Course Overview

This course is designed to help those business professionals who have to get involved in the subject of SLAs. Specifically Internal SLAs where an organization may use shared services or set up an internal service center. The requirements are similar to those needed to create an external provider document but there are some subtle differences.

Shared services, an organizational structure that consolidates delivery of one or more support functions, is designed to achieve cost reductions, economies of scale, and improved service. At many large and global organizations, shared services are showing explosive growth. Shared services will be a platform to support business Reform and enable a better way of working. The course is looking to harness the best of the private and public sectors with appropriate commercial models to maximize value for all stakeholders.

Course Prerequisite

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