Total Quality Management (TQM)


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Total Quality Management (TQM)

28-hour Course Brochure

Course Overview

Increasing competition and globalization has forced organizations to shift their focus from merely offering goods and services at lower costs, to achieving higher customer satisfaction. Total Quality Management (TQM) aims at meeting, rather exceeding, customer expectations, through continuous quality improvement of products and services provided by an organization. This goal is achieved through a collection of management and control activities based on the leadership of top management and the involvement of all departments from planning and development to sales and service. 

This course is designed to give the participants a strong understanding of Total Quality Management (TQM) and how to apply it in a professional work environment.

Objectives

Upon successful completion of this course, the participants will:

  • Learn how the concepts of quality and total quality management (TQM) fit i


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