<p>Introduction to Performance Management</p>

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Introduction to Performance Management

1-day course brochure


Course overview

Measuring an organization's performance just by looking at "the financials" is said to be the same as a pilot guiding a plane just by its speed. The Balanced Scorecard assists organizations to obtain a more balanced perspective between the financial, customer, efficiency and human resources aspects of the company. This seminar will help organizations learn how to develop such measures, and how to be reflected in the organization’s performamnce.

Course prerequisite

Management background is recommended.

Who should attend

This course is designed for all senior management and their staff who will assist them in implementing a Performance Management System.

Course objectives

By the end of the course delegates will be able to:

  • Develop a performance management system that balances the four key aspects of performance: financial, customers, interna

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