Quality Assurance, Control, and Improvement
3-day course brochure
Course overview
This course recaps the fundamentals of quality management and proceeds through a discussion of more advanced quality management techniques. Participants will learn how to apply and initiate quality management techniques throughout their organization. Topics include a discussion of the basics of quality, the founders of the modern quality management. This course also covers the basics of using quality assurance, quality control, and improvement techniques.
Prerequisite
Basic understanding of the quality concept.
Who should attend
This course is designed for all senior management and their staff who will assist them in implementing a quality management system.
Learning Objectives
- Explain the definition of quality and basic quality concepts
- Build a Quality Management Plan, including quality control and quality assurance activities
- Understand a number of advanced quality management techniques that can be applied at your organization
- Understand the organizational characteristics needed to support an overall quality program
Course Outline
- Quality Terms, Concepts, and Principles
- Benefits of Quality
- Gurus of Quality Management
- Quality Models
- Quality Management
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